To maximize your privacy, Unthread can only track conversations in channels that you’ve added us to. This gives you more privacy control, and it requires an additional step of adding us to the channels you’d like to track. Let’s learn how!
Navigate to the “Customers” tab from the left menu, and click the “+ Connect Channels” button in the upper right corner.
If you’ve connected to Slack, you can search through channels or filter for shared channels (aka Slack Connect channels). Check the box on the left next to the channel you’d like to add, and click the “Connect selected channels” button at the bottom.
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👉 Alternatively, you can connect channels from Slack (manually)
Do this by typing /add, selecting “Add apps to this channel”, and selecting the Unthread app.
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Once you’ve connected a customer channel, you can manage the settings. Some settings will be automatically filled out, but you can adjust these on a per-customer basis.
<aside> 💡 Learn more about assignment rules and triaging in customer channels
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Once you’ve set things up, we’ll automatically send you a message prompting you to create a customer profile if you’d like to track this in Unthread. You can set a default to always connect new shared channels.
Nice work. Grab a coffee to celebrate. Or start tracking your first conversation to see Unthread in action. Up to you, we won’t judge.