https://www.loom.com/share/8158371d29c84550863adbd6719bb112

When you connect a channel to Unthread, we’ll automatically track new conversations as tickets in your Unthread Inbox and dashboard.

Tickets will automatically be tracked as long as:

• The Unthread app is connected to the channel (it should appear in your “Customers” list in the dashboard
• A user who is not a part of your Slack workspace submits a message in the channel

Once you start tracking conversations, you’ll want to take a look at some of the automations that you can configure:

• Assignments & escalations of conversations (setting an owner for the ticket)
• Triaging conversations (bringing them to an internal channel)
• Editing details (like priority, status, notes, and more)